Refund policy

Aapke brand BLVCKFORD ke premium image aur luxury standards ko dekhte hue, maine ye policy text professional aur clear rakha hai. Aap isse apne Shopify ke "Refund Policy" page par paste kar sakte hain.

Return & Refund Policy

At BLVCKFORD, we are committed to delivering premium quality and ensuring an elite customer experience. Since our products are curated with high standards, we maintain a structured return and refund process to protect the interests of our community.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The request must be raised within 7 days of delivery.

  • The item must be unused, in the same condition that you received it, and in its original packaging.

  • All tags, labels, and protective films must be intact.

2. Damaged or Wrong Products

In the rare event that you receive a damaged, defective, or incorrect item:

  • Please contact us immediately at [Insert Email/WhatsApp] with your order number and clear photos/videos of the product.

  • Once verified, we will arrange a replacement or a full refund at no additional cost to you.

3. Non-Returnable Items

For hygiene and exclusivity reasons, the following items cannot be returned:

  • Items on clearance or marked as "Final Sale."

  • Products that show signs of wear or have been washed.

  • Personalized or custom-made orders.

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed via your original payment method or as store credit (as per your preference).

  • Please note that it may take 5-10 business days for the refund to reflect in your account depending on your bank.

5. Shipping Costs

  • Shipping costs are non-refundable.

  • Unless the return is due to our error (wrong/damaged product), the customer is responsible for the return shipping charges.

6. How to Initiate a Return

To start a return, please reach out to our support team:

  • Email: [Insert Support Email]

  • WhatsApp: [Insert Contact Number]

  • Support Hours: Monday to Saturday (10:00 AM - 6:00 PM)

Note: We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.